TheEquineVA LTD Terms and Conditions.

1. Introduction
1.1 These Terms & Conditions (“Terms”) set out the agreement between TheEquineVA Ltd (“we”, “our”, “the Service Provider”) and the client (“you”, “the Client”).
1.2 By booking our services, you agree to be bound by these Terms.

2. Services Provided
2.1 TheEquineVA Ltd provides equestrian-focused virtual assistant and administrative support services, as detailed in the service packages listed on our website or agreed in writing.
2.2 Services outside of those packages may be agreed separately in writing.

3. Bookings & Deposits
3.1 All bookings require a 25% non-refundable deposit, payable at the time of booking.
3.2 The deposit will be deducted from the final invoice.
3.3 Work will not commence until the deposit has been received.

4. Payments
4.1 Invoices are due within 14 days of issue unless otherwise agreed in writing.
4.2 Late payments may incur interest at 4% above the Bank of England base rate.
4.3 Payments must be made by bank transfer to the account details provided on the invoice.

5. Cancellations & Rescheduling
5.1 If you cancel a booking, the deposit is non-refundable.
5.2 Cancellations made within 48 hours of work commencing may be charged up to 50% of the agreed fee.
5.3 Any rescheduling requests must be made in writing with reasonable notice

6. Client Responsibilities
6.1 You agree to provide all necessary information, materials, and access required for us to complete the agreed services.
6.2 Delays caused by missing or late information may affect timelines and delivery, for which TheEquineVA Ltd will not be held liable.

7. Confidentiality & Data Protection
7.1 All information shared with TheEquineVA Ltd will be treated as strictly confidential.
7.2 We comply with UK GDPR and will take all reasonable steps to protect client data.
7.3 We will not share your information with third parties without your prior consent unless legally required.

8. Liability
8.1 TheEquineVA Ltd will provide services with reasonable skill and care.
8.2 We will not be liable for:

  • Losses caused by reliance on inaccurate or incomplete information provided by the Client.

  • Indirect, incidental, or consequential losses.
    8.3 Our liability is limited to the total amount paid by the Client for the specific services in question.

9. Termination
9.1 Either party may terminate this agreement by providing 14 days’ written notice.
9.2 Any outstanding fees for services already provided will remain payable.

10. Governing Law
10.1 These Terms shall be governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.