Privacy Policy

TheEquineVA
Effective Date: 01/10/2025

TheEquineVA ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our services, including through our website www.infotheequineva.uk and in the course of providing virtual assistant services to equestrian individuals and professionals.

1. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, address, email address, phone number, and business details.

  • Professional Information: Information about your equestrian business or services necessary for us to provide virtual assistant support.

  • Technical Information: IP address, browser type, operating system, and usage data when you visit our website.

  • Payment Information: When applicable, payment details are processed securely

2. How We Use Your Information

We use your information to:

  • Provide and manage our virtual assistant services.

  • Communicate with you regarding services, updates, and enquiries.

  • Process payments and invoices.

  • Improve our website and services.

  • Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process personal data under the following legal grounds:

  • Contractual necessity: To deliver services you request.

  • Legitimate interests: To improve services, maintain records, and operate efficiently.

  • Legal compliance: To meet UK legal and tax obligations.

  • Consent: When you voluntarily provide information or sign up for marketing communications.

4. How We Share Your Information

We will never sell your personal data. However, we may share information with:

  • Service providers who help us operate (e.g., cloud storage).

  • Professional advisors (e.g., accountants, legal consultants).

  • Regulatory bodies if required by law.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting obligations.

6. Data Security

We take appropriate technical and organisational measures to protect your information against unauthorised access, loss, misuse, or disclosure.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data in certain circumstances.

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent at any time (where applicable).

To exercise your rights, please contact us at: [Insert Contact Email].

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on our website with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

TheEquineVA
Registered in England & Wales 16721594
Email: equineva02@infotheequineva.uk
Website: www.infotheequineva.uk